Last updated: 21 July 2026
Thank you for shopping with ENDURA. We value your satisfaction and want you to be happy with every purchase. If you are not completely satisfied, we are here to help.
This policy applies to purchases made through endura.lk.
Returns — Apparel and Merchandise
We accept returns within 7 days from the date you receive your order.
To be eligible for a return, the item must be:
- Unused, unworn and unwashed
- In the same condition in which you received it
- In its original packaging, with all tags attached
- Accompanied by the original invoice or order number
To start a return, contact us at info@endura.lk or +94 77 140 2722 with your order number and the reason for the return. Please do not send an item back to us before contacting us — returns received without prior confirmation may not be accepted.
Exchanges
If you would like to exchange an item for a different size or colour, please contact us within 7 days of receiving your order. Exchanges are subject to stock availability. If the item you want is unavailable, we will offer you an alternative or a refund.
Each order is eligible for one size or colour exchange.
Non-Returnable Items
The following are not eligible for return or refund:
- Items marked as Sale, Clearance or Final Sale
- Personalised, custom-printed or made-to-order items
- Gift cards and vouchers
- Items returned after the 7-day window
- Items that have been worn, washed, altered or damaged after delivery
- Event registration fees and membership fees (see below)
Event Registrations
Registration fees for ENDURA events, including marathon and race entries, are non-refundable once payment is confirmed. This covers the cost of participant kits, timing, permits and event preparation, which are committed in advance.
- Transfers: You may transfer your registration to another person up to 14 days before the event date by contacting us in writing. A transfer fee may apply.
- Postponement: If an event is postponed by ENDURA, your registration will automatically move to the new date at no additional cost.
- Cancellation by ENDURA: If we cancel an event outright and do not reschedule it, we will issue a refund of the registration fee, less any non-recoverable costs already incurred on your behalf, or offer credit toward a future event. We will notify you of the options available.
- Registrations are not refundable if you are unable to attend due to personal circumstances, injury, travel disruption, or failure to meet event entry requirements.
Membership Fees
Membership fees are non-refundable once the membership period has begun. If you believe your membership was charged in error, contact us within 7 days of the charge and we will investigate.
Memberships may be cancelled at any time to prevent future renewals. Cancellation stops future billing but does not refund the current period.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, or is not what you ordered, please contact us within 48 hours of delivery with photographs of the item and its packaging.
We will arrange a replacement at no cost to you, or issue a full refund including delivery charges, depending on your preference and stock availability. Return shipping in these cases is at our expense.
Return Shipping
You are responsible for the cost of returning an item unless the return is the result of our error — for example, a wrong, damaged or defective item. We recommend using a trackable delivery method, as we cannot be responsible for items lost in transit back to us.
Refunds
Once we receive your returned item and inspect it, we will notify you of the outcome.
If your return is approved, we will process a refund to your original payment method within 7 working days. Depending on your bank or card issuer, it may take a further 5 to 14 working days for the amount to appear in your account.
Please note:
- Original delivery charges are non-refundable, except where the return is due to our error
- Refunds are issued to the original payment method only; we cannot refund to a different card or account
- Cash on Delivery orders will be refunded by bank transfer to an account in the name of the customer who placed the order
Contact Us
For any question about returns or refunds:
ENDURA (Pvt) Ltd 34/3, Old Kesbewa Road Raththanapitiya, Boralesgamuwa Sri Lanka
Email: info@endura.lk Phone: +94 77 140 2722
